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FAQ

  • HOW CAN I TRACK MY ORDER?
    Once your order has been dispatched you will receive an email confirming this along with a tracking link so you can keep an eye on your precious cargo!
  • MY ORDER HAS ARRIVED, BUT I’M MISSING SOMETHING. WHAT CAN I DO?
    If you have placed an order and are missing part of your order, email us on themavensworkshop@gmail.com as soon as possible and we will find out what has happened. In the unlikely event we have forgotten to include part of your order, we will arrange to have it shipped out as soon as possible.
  • MY ORDER HAS ARRIVED DAMAGED OR IS FAULTY. CAN YOU HELP?
    Though we take the utmost care in checking products and packaging orders before dispatch, accidents can happen. If your order has arrived damaged or appears to have a fault, please refer to our Shipping & Returns page for detailed instructions on what to do next
  • I HAVE PLACED AN ORDER BUT HAVEN’T RECEIVED A CONFIRMATION EMAIL. WHERE IS IT?
    If you haven’t received a confirmation email, it’s always best to check your junk or spam folder in case it’s got stuck in there! Alternatively, you may have received a text message confirmation if you used a mobile number at checkout. If you still can’t find it, email us on themavensworkshop@gmail.com so we can check for any errors and resend.
  • I WOULD LIKE TO CANCEL MY ORDER. HOW CAN I DO THAT?
    If you would like to cancel your order, email us on themavensworkshop@gmail.com with your order number as soon as possible. Please note we can only cancel orders which have not been dispatched and are not made-to-order. If you order is already on its way to you, you will need to follow the usual returns process detailed on our Shipping & Returns page.
  • I HAVE MADE AN ERROR ON MY ORDER. HOW DO I AMEND IT?
    If you have made an error on your order, email us on themavensworkshop@gmail.com with your order number as soon as possible. We can amend the name and shipping address on your order if it has not been dispatched. If you would like to change the order itself, we would have to cancel your order and ask you to place another one. As above, we can only cancel orders which have not been fulfilled.
  • CAN I ADD A GIFT NOTE TO MY ORDER?
    If you have ordered a gift for someone else, drop us an email on themavensworkshop@gmail.com with your order number and gift note as soon as you can
  • DO YOU OFFER GIFT WRAPPING?
    If you are purchasing a gift and would like it gift wrapped, drop us an email on themavensworkshop@gmail.com with your order number as soon as you can and we do everthing we can accommodate your request.
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